Terms and Conditions
Terms and conditions
CRISTAL ANTIGUO S.L. C/ Río Mundo s/n, Pol. Ind. El Saladar — 30564 Lorquí, Murcia Tax ID: B73372042
1. Purpose
These terms govern the contractual relationship between CRISTAL ANTIGUO S.L. and the user who makes a purchase through the website. Placing an order implies full acceptance of these terms.
2. Products
The products offered are earthenware and glassware items from inherited national production stock, with no prior commercial use. Each piece is described as accurately as possible.
Due to the nature of the stock, some pieces may show marks from storage or the passage of time: small chips, color variations, or original imperfections. This does not constitute a defect. Images are for guidance only; slight color variations may occur depending on the device.
3. Prices and payment methods
Prices include applicable VAT. CRISTAL ANTIGUO S.L. reserves the right to modify prices at any time; orders already confirmed will be invoiced at the price in effect at the time of purchase.
Available payment methods:
- Credit or debit card, via Shopify Payments, a secure payment platform. The customer's bank details are not stored by CRISTAL ANTIGUO S.L.
- Bizum, using the number associated with the CRISTAL ANTIGUO S.L. account.
- Bank transfer, to the details provided during the purchase process. The order will not be processed until receipt of payment is confirmed.
4. Shipping
We ship to Spain and countries within the European Union. Shipping times and costs are detailed during the purchase process before confirming the order. CRISTAL ANTIGUO S.L. is not responsible for delays attributable to the carrier or force majeure.
5. Right of withdrawal
In accordance with RDL 1/2007 and Directive 2011/83/EU, the customer has the right to withdraw from the contract within 14 calendar days of receiving the order, with no need to provide justification.
To exercise this right, the customer must notify info@cristalantiguo.com before the deadline expires. Products must be returned in perfect condition and with their original packaging unopened. CRISTAL ANTIGUO S.L. reserves the right to refuse the return or apply a deduction to the refund if the product shows damage, signs of use, or is missing its original packaging.
Return shipping costs are borne by the customer, unless the product has a defect or error attributable to CRISTAL ANTIGUO S.L.
Once the return is received and verified, a full refund will be issued within a maximum of 14 days.
6. Warranties
Products are subject to the legal warranty of conformity provided for under Spanish and European consumer protection regulations. In the event of a defective product, the customer must contact us as soon as possible at info@cristalantiguo.com.
7. Data protection
Personal data provided during the purchase process will be processed by CRISTAL ANTIGUO S.L. as data controller, for the purpose of managing the order and the business relationship. Data will not be shared with third parties except where legally required or with the shipping and payment providers strictly necessary to fulfill the order.
The customer may exercise their rights of access, rectification, erasure, and others provided for under the GDPR by contacting info@cristalantiguo.com.
For more information, please see our Privacy Policy.
8. Intellectual property
All content on the website — texts, images, and design — is the property of CRISTAL ANTIGUO S.L. or its rightful owners. Its reproduction, in whole or in part, is prohibited without express authorization.
9. Applicable law and jurisdiction
These terms are governed by Spanish law. For the resolution of disputes, the parties submit to the courts and tribunals of Murcia, unless consumer protection regulations establish a different jurisdiction.
