Shipping & Returns
Shipping
Orders are processed and shipped within 10 business days of purchase confirmation. Business days do not include weekends or public holidays.
The shipping cost depends on how much your order weighs and where it's going.
| Destination | Orders up to 1 kg | Orders over 1 kg | Free shipping from |
|---|---|---|---|
| Spain and Portugal | €5 | €10 | €100 |
| France, Germany, Italy, Belgium, the Netherlands, Luxembourg and Austria | €12 | €18 | €100 |
| Rest of the European Union | €16 | €24 | €200 |
A small piece, or a set of glasses or cups, stays at 1 kg. If you combine several things, or order plates, jugs or botijos, it goes over. You'll see the exact amount in your cart before paying.
The Canary Islands, Ceuta and Melilla go through customs. You may have to pay a local tax when the parcel arrives.
For now we don't ship to Cyprus, Malta or outside the European Union. If you're somewhere else, write to us at info@cristalantiguo.com and we'll look into it.
Delivery
Once your order has shipped, you'll receive an email with the tracking number. Delivery times depend on the carrier and destination, and may be affected by circumstances beyond our control.
Each piece is individually packaged to protect it during transport. Even so, please check your order as soon as you receive it and let us know of any issue as soon as possible.
For any questions, write to us at info@cristalantiguo.com.
Last updated: 29 October 2026
Returns and cancellations
Eligibility for a return depends on where the order was delivered and the items in it.
When returns are accepted, items must be returned in the same condition in which they were received, unused and, where possible, in their original shipping packaging, or as stated in the return instructions. Our pieces are vintage stock and do not come with tags. We may reduce the refund if the item was used, damaged, or handled more than necessary.
If you are a consumer in the European Union buying online, you have the right to cancel your order, for any reason, within 14 calendar days of receiving the item, unless an exception applies. After you notify us that you wish to cancel, you must return the items within 14 days, providing your order number or proof of purchase. You are responsible for arranging the return shipment.
You can request the cancellation or removal of items from your order until the item has shipped.
How to start a return or cancellation
Contact us before returning an item. If your return is approved, we'll send you instructions on how and where to send the package to complete it. Items returned without first requesting a return will not be accepted. To start a cancellation request, contact us.
Unless we state otherwise or applicable law requires otherwise, you'll be responsible for the shipping costs of returns made as a change of mind.
Damage and issues
Inspect your order on arrival and contact us immediately if the item is defective or damaged, or if you received the wrong item.
About the pieces
We sell old stock. Some pieces have been stored away for decades and may show signs of age, small chips, or imperfections from use or storage. These characteristics are inherent to the nature of the product and do not constitute a defect.
Some plates show crazing in the glaze. This is what happens as earthenware ages: the clay expands over time and the glaze doesn't always keep pace. These fine lines are superficial and don't affect use or hygiene.
These are fragile pieces. Handle them with care from the moment you receive them.
Exceptions and non-returnable items
Some items may not be eligible for return, as set out in the terms above, or in the product listing, on the website, or in the shop at the time of purchase. Contact us if you have questions about whether a specific item can be returned.
Exchanges
We don't handle exchanges as such: you return the piece and, once the return is accepted, you can make a new purchase separately. Contact us to discuss the options before returning the item.
Refunds
Once we've received and inspected your return, we'll let you know whether the refund was approved. If approved, the refund will be issued to your original payment method, unless stated otherwise, within a maximum of 14 days. Remember that your bank or card company may take some time to process and post the refund.
For eligible cancellations, we refund the price of the product and the cost of standard shipping, if you paid for shipping. We are not required to refund any extra amount paid for express or premium delivery above the cost of standard delivery.
If you don't see the refund within a reasonable time after approval, email us at info@cristalantiguo.com.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if the goods are defective, not as described, not delivered within the agreed or required time, or do not comply with applicable law.
Contact
To request a cancellation, start a return or make an enquiry, ask about an exchange or report a damaged item, email us at info@cristalantiguo.com.
